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Question:
by Victoria B Vkr #115215

Can we store suitcases at Athens Airport Sofitel?We will be guests for one night June 16-17, then we leave for an island and return on June 23 -24 . We cannot bring the two suitcases on small plane so wanted to store them at the hotel until we return on the 23 rd They would be there for six days.

We can pay a storage fee. Thank you.

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Question:

How can I get my refund?Good afternoon! I’m a big fan of Sofitel - many time stayed in Paris, New York, London, and it was just amazing!

Yesterday I arrived to Sofitel Bali. My first expression - disappointment. Let’s start from the first. 1.

When I was booking a room by phone, nobody told me about no-refundable rate. 2. Nobody told me about public beach - I used to keep my privacy, so here it’s impossible! 3.

I’ve just had a breakfast - poor choice, no plant milk, no smoked salmon, no lime - how is it possible at 5* hotel? 4. My first room had a flow in a toilet, whole puddle! When they changed a room.

5. So hot in a lobby and also when I had breakfast - no air conditioner there - so uncomfortable to have breakfast and sweating all the time. 6. Everything in a hotel so chip, old and look shabby - doors, facilities - resort badly needs a renovation!

7. A toilet in my new room isn’t working well, seems like device is very old and non-fixable. Yesterday I told with a manager about cancelling my reservation and refund money, but she said my rate is non-refundable - I found out about it only after payment - nobody told me about terms and conditions before I paid! I have only one question: why should i put up with it for my money???

Why? Would you be so kind to cancel my reservation and refund my money please.

I’m ready to pay for 2 nights - no problem, but I need to move somewhere for the better hospitality. Name guest - Aleksandr Belykh Confirmation number - 251****

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